About Us This web site is owned and operated by F Duckworth & Sons Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
F Duckworth & Sons Ltd
13a Abergele Road, Colwyn Bay, Conwy, North Wales, LL29 7RS
Phone:+44 (0)1492535784
Fax: +44 (0)1492531297
Email:sales@duckworths.co.uk
Vat No 419923333

Company number: 475476
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. Please note Dollar prices quoted on the web site are approximate and will vary slightly depending on the exchange rate at the time of the transaction.

It is our aim to process all orders the day following receipt of the order. Orders for the UK will normally be shipped via Royal Mail within 5 Working days. Shipping charges within the UK will be £2.99 inclusive of VAT per order or FREE when spending over £50. For extra peace of mind we offer an insured shipping service, Royal Mail Insured at £7.99. European and Worldwide rates are dependant on the weight of the order (Max 2kg) and we offer two methods of shipping, standard International mail and International signed for. We reserve the right to upgrade shipping costs to that of International signed for when the total value of an order is more than £80 and will always email you for confirmation of acceptance before proceding with an order. Shipping costs are displayed at the checkout before an order is confirmed. PLEASE NOTE : For International orders we will only ship to the cardholders address, also WE DO NOT SHIP TO POST OFFICE BOX ADDRESSES.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling It is our aim to process all orders the day following receipt of the order. Orders for the UK will normally be shipped via Royal Mail within 5 Working days. Shipping charges within the UK will be £2.99 inclusive of VAT per order or FREE when spending over £50. For extra peace of mind we offer an insured shipping service, Royal Mail Insured at £7.99. European and Worldwide rates are dependant on the weight of the order and price is displayed at the checkout before the order is confirmed. PLEASE NOTE : For International orders we will only ship to the cardholders address, also WE DO NOT SHIP TO POST OFFICE BOX ADDRESSES.

Delivery Schedule We hope to deliver your order right away. Orders for the UK should be recieved within 5 Working days . We would expect orders for the EU to reach their destination within 7 working days. International orders are generally received in under 28 days. For European and International orders we will e-mail you as soon as your order has been shipped. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security All credit card numbers are protected in our secure server. They are not held in clear text on any web site or our computer. We currently use an online credit card payment system, HSBC Payments (our Payment Service Provider) so we do not see any credit card details.
Guarantee We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@duckworths.co.uk

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.


The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.


Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.


Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.


Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.


UKtobacco.com is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.


For example, if a customer bought a new Watch from us we would accept their old Watch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.


Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol:


Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01492 535784 (International +44 1492535784) or fax us on01492 531297 or write to us at F Duckworth & Sons Ltd,
13a Abergele Road, Colwyn Bay, Conwy, North Wales LL29 7RS
Privacy Policy F Duckworth & Sons Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quote the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in original packaging and saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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  • F. Duckworth & Son Ltd.
  • t/a Duckworths UK
  • 13a Abergele Road
  • Colwyn Bay
  • Conwy
  • LL29 7RS